Store Policy

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CUSTOMER CARE

We deeply care about our customers. We make every effort so you can have the most extraordinary customer experience with us and our products. We begin with our high expectations for our products' quality, maintaining our products information updated and accurate to deliver our products to you.

We will move heaven on earth to get what you deserve and promises to rectify any mistakes we have made in the unlikely event they occur.

Our Mission is

Bossa Nova is passionate about making high-quality Brazilian style chocolate truffles. We are proud to represent Brazil's authentic, pure taste. With the high-quality made in Wales food and drink reputation, we bring joy to our customers.

PRIVACY & SAFETY

Bossa Nova Privacy Notice


Our contact details

 
Name of the Business: Chocolate Party Express Limited
https://www.bossanovachocolate.co.uk
Main Contact: Andrea Staggemeier
Address:12 Burberry Close, Rogerstone - Newport - NP10 9JU 
Phone Number:07484310484
E-mail: info@bossanovachocolate.co.uk


Bossa Nova is a registered trademark of Chocolate Party Express Limited.

What type of information we hold


We currently collect and process the following information:


Personal identifiers, contacts and characteristics (for example, name and contact details)
Customer Orders, products purchased.
Payment transactions
Log Data: we collect information that your browser sends whenever you visit our Site ("Log Data”). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
E-mail Communications: To help us make e-mails more productive to improve our services and your shopping experience, we sometimes send you newsletters of our products and services, notifications of changes to our policies, and order confirmations. If you do not want to receive an e-mail from us, please adjust your “Subscription” preferences other than order notifications and receipts.
Cookies: Cookies are files with a small amount of data, including an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not use some portions of our Site.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
Subscribe to email list;
Purchase of products or services;
Browsing our website
We also receive personal information indirectly from the following sources in the following scenarios:
Social platforms and Market Places as follows: Pinterest, Instagram, Facebook, Twitter, Google, when you react or comment on any of our posts, or purchase our products through Wix.com Market Place
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) We have a contractual obligation. To fulfil customer orders for products or services.
(b) We have a legitimate interest. To maintain the highest quality of products and services to our customers.


What we do with the information we have


We use the information you have given us to process your orders, better understand our customer journey, and improve our website and processes. 
We may share this information with our payment provider, Wix Payment, PayPal, and Royal Mail, to fulfil your order.

How we store your information 


Your information is securely stored by our cloud website provider Wix.com. 
We keep your personal information for five years. We will then dispose of your information by deleting the records from our cloud platform.

Your data protection rights


Under data protection law, you have rights, including:

 

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restrict processing - You has the right to ask us to restrict your information in certain circumstances. 

  • Your right to object to processing - You have the right to object to your personal data processing in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us at info@bossanovachocolate.co.uk if you wish to make a request.

How to complain


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:


Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Helpline number: 0303 123 1113


last updated in March/2021

RETAIL AND WHOLESALES ENQUIRIES

If you are interested in stocking our products, please drop us an email. We are always looking for new ways to deliver our luxury chocolates to our customers.

You can contact us via

 

info@bossanovachocolate.co.uk.

Thank you for taking the time to reach out to us!

PAYMENT METHODS

Our Website is compliant with PCI-II and operates secure protocols to handle customer authentication and verification. You can validate that by checking we have an HTTPS protocol before our domain name (https://www.bossanovachocolate.co.uk) and the padlock symbol at your web browser address line.

We accept the following payment methods.

Direct customers

Online

- Credit / Debit Cards
- PAYPAL

Offline (only available at the local markets)

- Cash

We don't store your card details anywhere on our platforms. This is collected directly by our payment providers.

Market Trade

- Invoicing (payment via business Credit/Debit Cards)

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Welcome to our brand new website. Our business name continues to be Chocolate Party Express Limited, but we are now trading as Bossa Nova (TM) Chocolate. 

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Customers are saying

“Nobody could be disappointed with these! By far the most beautiful and thoughtfully made chocolates I have ever eaten! The attention to detail with wrapping and gifting is incredible .”

Lizzi - Facebook customer